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Dedicated Account Manager Support For Every Client
Multilingual support, fast response and one-stop solutions for sourcing, fulfillment and after-sales issues.
Many dropshipping companies only offer robot chat support with slow replies. Every client here gets a personal account manager to follow your whole business flow.
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XERSOURCING

Our Support System

Exclusive One-on-one Account Manager

Once you sign up, you will be assigned a dedicated contact person. The manager will track your sourcing progress, order status, inventory stock and packaging requirements proactively. We help you handle buyer disputes and platform account risks.

24/7 Multi-channel Online Support

You can reach us via website live chat, WhatsApp and email. Our team works across time zones to cover US and European business hours. Most online messages will be replied within 15 minutes.

Full After-sales Dispute Solution

For missing parcels, damaged items or wrong shipments, we take charge of communicating with logistics carriers. We arrange free reshipment for quality problems to lower your store negative feedback. We also provide supporting evidence for platform appeals.

Free Operational Guidance

We share trending product updates, logistics route optimization and platform policy tips regularly. Our team helps you set up store connection, ERP binding and automatic order settings step by step.

XERSOURCING

Service Promise

Fast response for online inquiries

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